Where do I begin... I booked a room for my engagement weekend with my 2 children thinking from the site it was a separate bedroom. It wasn't. It had a pull out couch with a king bed... We weren't in the room for 5 minutes and my 6 yr old said ouch and started crying! I looked down and she was bleeding from 3 separate cuts, 2 on her foot and one on her ankle.. I searched the room to find small pieces of broken glass next to the couch, behind the couch, under the window and one on the chair. I immediately went to the front desk and asked for the manager... she said she was outside, I filled out an incident report and demanded to speak with the manager.. They sent 1 person to the room with a rag and spray bottle... Went back down.. demanded another room and 3 people with vacuum cleaners.. same one person came back, one vacuum. He told me the manager was not there.. Went back down. They lied to me, lowered my rate 50 dollars and said there was nothing else they could do, they were all booked up. They said they called the GM and would wait to hear back... nevertheless, I never received a phone call.. same people at the front desk in the morning and told them this is completely unacceptable. No phone call, no compensation. Never again. I've been to a lot of places and dealt with a lot of customers... I would never let any person back in a room with 2 children where sporadic broken glass was laying without examining the room myself. Please, do not go there.
We went to the restaurant. Food was excellent as always. The venue itself seems dated for the facade they put on though and the price of everything. The bathroom stalls had old-fashioned barrel locks that didn't work properly and had several other broken locks.
Would not recommend. Staff was friendly but they're way under staffed. Accommodations are that of a low end days inn or something. Everything is in need of serious attention. The pool and hot tub are pretty gross. You're dripped on when entering the pool area. The ceiling is rusty, in the pool area. The glass in the door by our room was kicked in. The walks were not shoveled at all in our 5 night stay with a considerable amount of fallen snow. Putting any trash outside your room door would not be picked up for days. Most things were out of stock, like vending machines and ice cream at the front desk. Heat wouldn't work in one of our 2 rooms. Sliding glass doors in our room might have just been open they were so drafty. I don't understand how this is rated as a 3 star hotel. It's very sad. This location and lobby are gorgeous but the actual hotel is in a very rough state. The restaurant has pretty good food though and room service was fairly quick. Overall I really wanted to like this place but I have to be honest. I would not recommend to anyone.
I have stayed at Quail Hollow 2 times. Would have stayed there at minimum 2 more times. Quail Hollow canceled a group reservation of OVER 40 people for a major athletic event at Spire Institute. Our group reservations had been secured for 5 months. At this point now alternative hotel arrangements are few and far between - Quail Hollow screwed 50 swimmers and 50 families. In terms of staying there in the past the hotel is old and dingy. it needs a good cleaning. The weekday breakfast bar eggs are like rubber. Last year when we stayed there, multiple rooms had no water for multiple times during the day. Do yourself a favor and stay ANYWHERE ELSE BUT HERE. The hotel staff is clueless. Stay elsewhere
I thought that Quail Hollow's service was very helpful, and the food was amazing! There was free WiFi included, and the rooms were comfortable... I would recommend going here sometime.
Quail Hollow Resort Conference Center is a US Lodging based in Painesville, Ohio. Quail Hollow Resort Conference Center is located at 11080 Concord Hambden Rd, Painesville, OH 44077, USA.
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